This allows customers to participate in support sessions without downloading an file, because the session initiates within the same browser window as the customer portal.This enables faster time into session and quicker problem resolution without involving firewalls or software downloads.The first major web chat client that was used worldwide was ICQ. ICQ was originally released in November 1996, and was freely available to anyone with a computer and Internet connection.
These were messenger clients such as MSN messenger and AOL messenger (AOL who acquired ICQ in 1998).
Whilst a must for these segments, i-Web Chat has less appeal for the Barry’s and Anne’s of this world.
For the supplier organisation, this service needs to be introduced with care.
For example, a web chat session involving a ‘Gary’ and a technical support agent can help self diagnose and rectify his problem whilst he is online.
And, there are many other potential applications for effective, targeted use of i-Web chat. i–Web Chat can be delivered as both a standalone solution or as part of the numero interactive suite.
Search for I wabchat:
Users will always get the latest version of a chat service because no software installation or updates are required.